Returns & Exchanges
At Focus, we stand by our gear; if your equipment doesn't help you reach your peak performance, you can return or exchange it within 30 days of purchase. Items must be in original condition with tags attached to qualify for a full refund.
Initiate Your Request
Log into your Focus account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Gear
Securely place the unused sports equipment in its original packaging, ensuring all protective inserts and manuals are included to prevent damage during transit.
Ship It Back
Affix the prepaid return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.
Quality Inspection & Refund
Once our warehouse team verifies the condition of your gear, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing